How can we help you?

We're here when you need us —how you get help depends on your type of request and your preferences. You can contact us any way you'd like, but it's best to call for high priority or complex issues.

Get help now

   

IRT Service Desk


Service Desk Phone Number: (650) 725-8000

Hours of Operation
Monday – Friday, 7:00 a.m. – 6:00 p.m.

 

   

Hours of Operation
Monday – Thursday,  8:00 a.m. – 5:00 p.m.
Friday, 8:00 a.m. – 3:00 p.m.

 

Get help later

 

 

Commonly Used Request Forms

Get answers via
self help

 

Find answers to IT-related questions and solutions to common problems.  

 

Newly Added Articles

KB00016317 - How To Update An Expiring Password and the Applications That Use It

Most Requested  Articles

  • KB00010567 - How to Uninstall/Reinstall BigFix for Mac and PC for the SoM
  • KB00011356 - Enroll an iOS Device in Mobile Device Management (AirWatch)
  • KB00012690 - How to Clear Your Cache and Cookies
  • KB00012249 - How to Install Stanford Whole Disk Encryption for Mac 
  • KB00014895 - How to Change the Number of Devices You Report in "Am I Encrypted?" (AMIE)
  • KBKB00015171 - How to Purchase an Adobe Acrobat Pro License for a SoM Computer

Upgrade to Windows 10

Windows 7 users can request a personalized remediation consultation.

More Resources

Help Videos

How to update your attestation